“… most Millennials enjoy being coached and mentored – remember they had a unique relationship with their parents and teachers … More
Tag: customer service
What is the Single Greatest Complaint Leveled Against Millennials? Chapter 3 of 7
“Yes, I am entitled to apply for a vice president’s job. I was a community organizer for two years and … More
THE MILLENIALS: Who are these people? Chapter 1 of 7
The M-Generation “The best crisis to manage is the one you prevent!” Dr. L. Darryl Armstrong speaking to the National … More
Part 3 – The Greatest Complaint – The Millennial Sense of Entitlement
“Yes, I am entitled to apply for a vice president’s job. I was a community organizer for two years and … More
Part 2: How to deal effectively with the M-Generation
Part 2: How to deal effectively with the M-Generation In Part One of this series, we gave some general behavioral … More
Marissa “Exceeds the Need” Hampton Inn Liverpool, NY – “Golden Eagle Award”
Since I travel extensively and stay in various Hampton Inns and Hilton properties (and numerous other hotels as well) I … More
THE DELTA AIRLINES CRISIS
Let’s give DELTA AIRLINES the opportunity to investigate this situation BUT IF it even remotely seems close to what happened … More