How to Handle Conflict and Tension with a “Driver”

So now you know you have a “driver” personality and/or management style person you need to deal effectively with — how do you do it?

First, remember these people don’t want you to spend a lot of time talking to them. They want you to focus on the “payoff” of the situation. So get to the point in as few words as possible.

Second, practice your presentation before you deliver it. Don’t spend a lot of time developing rapport. A “driver” personality not interested in your weekend, your family problems or your health.  Just get on with the discussion you need to have. If you go to their office to have this discussion don’t sit unless asked. Always be brief and succinct. Be rationale in the delivery of your messages and remember they don’t care about what you “feel” the problem is they want you to “think” about the problem.

Third, give them options, if you are proposing solutions or alternatives. Position the alternatives in the order you want them selected. Most drivers will only hear the first alternative presented to them.

Finally, show them how taking the alternative will deliver specific and immediate action. Then tell them specifically yet succinctly what you will do to fix the problem.

Also, if you can’t fix the problem or don’t know how to do something — don’t ever bluff them! Simply tell them you can’t do whatever needs to be done. They will respect you for your honesty and directness.

 Until next time.

Dr. Darryl

L. Darryl Armstrong

ARMSTRONG and Associates

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Identifying “Driver” Personality and Management Styles

So you think/feel that your boss, your significant other, or your employee is a driver.

But how do you know that they are drivers?

Well, let’ s look at some of the “descriptors” – those things that accurately describe “drivers”.

Marvin RunyonDrivers are “dominant” in their actions; they are high control; tend to want to manage process; are very self-reliant; like to direct things; are often over achievers and can be volatile.

If you compared them to an animal they would be elephants, and if you compared them to a vegetable they would be garlic. They are often “big mouths” – and can be seen as “Sherman Tanks” running over other people. They always want to “finish” it.

Now, bear in mind how you see them and how they see themselves are totally different. Drivers see themselves as being results-driven, action-oriented, very focused, direct and self-reliant.

However, if you have to “partner” with them you may seem them as intolerant, short-term, insensitive and always wanting to win and have someone else lose.

The greatest single fear a driver has is — failure.

Under tension they will lose control or fall back to being indecisive. And their response to tension is to dictate.

Do you know some drivers? Are you one?

Probably the most intense and “famous” driver I have ever personally known and worked with was Marvin Runyon, former chairman of the Tennessee Valley Authority.

Until next time.

Dr. Darryl

L. Darryl Armstrong

ARMSTRONG and Associates

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