“There are many things I wish someone would’ve told me before I started my career and emerged into adulthood. I … More
Category: Memorable Customer Service
The M-Generation Has a Desire for Meaning in Life and Work Chapter 6 of 7
“We have met the enemy and he is us!” Pogo “Most of us Baby Boomers and GenXers don’t recall creating … More
Millennials are Wired to Network Chapter 5 of 7
“Recently a client of mine said, “What we need is a strategic plan!” This same client and his colleagues at … More
Three Key Strategies to Minimize Conflict and Prevent Crisis with the M-Generation in the Work Place Chapter 4 of 7
“… most Millennials enjoy being coached and mentored – remember they had a unique relationship with their parents and teachers … More
CONFLICT – The Second Dysfunction of the Five Dysfunctions of a Team
The second team dysfunction of the Five Dysfunctions of a Team is a fear of conflict among team members. However, … More
TRUST – The First Dysfunction of the Five Dysfunctions of a TEAM
Trust is the foundation of every team. If I as a Leader have built no trust with my teammates I … More
The Five Dysfunctions of a Team Introduction
Millennial sense of entitlement, and enhancing performance in workplace
What is the single greatest complaint leveled against Millennials? Many employers would say a “sense of entitlement” that is entirely … More
Promoting a consistent message and visual identity is critical to success
Art source: http://www.aboutbranding.co.za Most companies simply will not allow haphazard uses of their logos or brands. Break those rules and … More
Eight steps for diffusing anger
“I am mad as hell and I am not going to take this anymore!” said Howard Beale, the long-time news … More