12 Lessons I Have Learned in 50 years of Facilitating Meetings to Reach Collaborative Informed Consent by L. Darryl Armstrong … More
Category: Customer Service Excellence
It takes 61 impressions …
A Post-It note to re-energize yourself and focus We all have those days when we go to work and can’t … More
Sometimes “IT” Happens!
Sometimes “IT” Happens! Good people react, respond, adapt, and overcome when a tornado strikes, as it did in December 2021 … More
Crisis Communications: Relations and One Voice
To build integrity and credibility during a crisis you need one well-trained and articulate spokesperson with subject matter experts who … More
Crisis Communications: Thank a Trucker, Your Employees, and Your Customers
Crisis Communications: Communicate Now to Your Employees and Customers About the Coronoa Covid-19 Virus
The Millennials are Different Use Those Differences to Your Organization’s Benefit Chapter 7 of 7
“There are many things I wish someone would’ve told me before I started my career and emerged into adulthood. I … More
The M-Generation Has a Desire for Meaning in Life and Work Chapter 6 of 7
“We have met the enemy and he is us!” Pogo “Most of us Baby Boomers and GenXers don’t recall creating … More
Millennials are Wired to Network Chapter 5 of 7
“Recently a client of mine said, “What we need is a strategic plan!” This same client and his colleagues at … More
Three Key Strategies to Minimize Conflict and Prevent Crisis with the M-Generation in the Work Place Chapter 4 of 7
“… most Millennials enjoy being coached and mentored – remember they had a unique relationship with their parents and teachers … More