Since I travel extensively and stay in various Hampton Inns and Hilton properties (and numerous other hotels as well) I have the opportunity to compare services at many different hotels. My recent stay at the Hampton Inn in Liverpool, NY demonstrated that employees can still “exceed the need” in customer service. The exceptional service received from Marissa was one of the finest examples we have had in recent months.
The check-in process was smoothly executed, the friendly and outgoing nature of Marissa was much appreciated after a long day, and the room was clean and fresh.
Marissa did an exceptional job of explaining to me the various restaurants and when I decided on the local Italian one she shared that her boyfriend was Italian and his favorite. That cinched the deal for me. The service and food there was excellent and to show my appreciation I even brought Marissa back a chocolate-chip cannoli!
I take the time to share this information because I believe exceptional service as well as poor service should be pointed out. We award the “Golden Eagle” Award to Marissa and this hotel.
As one who often teaches and conducts workshops on customer service, you can be assured that The Hampton Inn of Liverpool will be mentioned frequently as an example of how to do it right. In today’s environment, the distinguishing factor in the competitive field of lodging is often customer service.
We will look forward to our return.
Be safe out there.