The Transportation Security Administration (TSA) and the Department of Homeland Security Secretary Janet Napolitano have yet to realize their behaviors and words are creating significant public issues for them in their latest Federal fiasco over airport security. Conflict can be prevented. It is time for the Feds to understand that and get their people training to prevent it.
The Federal government has always been one to “Decide, Announce and Defend” decisions such as “be patted down or take a full body scan.” Typical of how government works, the latest invasions of personal privacy have been coming for years and the Feds have had time to get their people trained and roll out a communications plan. It is not yet too late.
TSA management’s inaction to train their people to observe non-verbal behaviors and how to properly “profile” suspicious behaviors to determine if extensive screening of a person should be done, just as law enforcement and the Israelis have done for years, shows the inability of government to understand how their behaviors and language choices will create conflict. When you create your own problems, such as this, you would be prudent to quickly work to prevent the conflict from happening in the first place.
Dr. John Byrne’s course on Aggression Management could be of significant value to them.